Help Center
Answers to the most common questions about orders, shipping and returns.
Returns
Can I return my order?
Yes. You can withdraw from your purchase within 14 days of receiving the goods without giving any reason, for example via “Withdraw from contract” at the bottom of every page. You then have a further 14 days to send the goods back. If possible, please return them complete, clean and in the original packaging. Personalised products are excluded from the right of withdrawal.
How do returns within the EU work?
EU returns must be sent back to Pro Keepers Line at your own cost. We recommend insured shipping with tracking. We do not provide a free return label within the EU.
How do returns outside the EU work?
For returns from outside the EU you bear the return costs. You can ship the parcel yourself (please mark it as returned goods) or ask us by email to arrange a UPS collection; this costs 29.95 EUR and is booked after payment.
Can I exchange an item for another size or product?
No. We do not offer direct exchanges. If you need another size, colour or product, please place a new order and return the eligible item separately.
Can I return personalised products?
Personalised products, such as individually printed goalkeeper gloves, cannot be returned unless there is a defect.
What happens if returned products are used or damaged?
Returns are inspected. If a product has been used beyond what is necessary to examine it as you would in a shop (e.g. worn in training) and has lost value as a result, for example because it is dirty or damaged, we may deduct compensation for the loss in value from the refund.