Help Center
Answers to the most common questions about orders, shipping and returns.
Delivery
Which shipping carrier do you use?
We ship worldwide with UPS. As soon as your parcel is on its way, you get an email with the tracking number.
How much does shipping cost?
Shipping costs depend on your delivery country and order value. The exact shipping price is shown during checkout before you complete your order.
Do you offer free shipping?
Free shipping depends on the destination and order value. The checkout always shows whether your order qualifies.
How long does delivery take?
Delivery time depends on the destination country and customs processing.
Do I have to pay customs or import duties?
Within the EU, no customs or import duties apply. Outside the EU, import duties, fees or VAT may be charged by local customs and must be paid by the customer.