Return

Returns

Would you like to return an item? Here you will find all the important information about the returns process. Your statutory rights, in particular your right of withdrawal and your rights in the event of defective goods, remain of course unaffected.

1. Return Address

Please send your return to:

Pro Keepers Line GmbH
Industriestraat 34
5931 PJ Tegelen
The Netherlands

2. Return Period

You can withdraw from your purchase within 14 days of receiving the goods. You can declare your withdrawal, for example, online via “Withdraw from contract” (at the bottom of every page) or by e-mail to info@prokeepersline.com. You may use the model withdrawal form in our withdrawal policy, but it is not obligatory.

After you have informed us of the withdrawal, please return the goods without delay and at the latest within a further 14 days.

To meet the deadline, it is sufficient if you dispatch the goods before the return period expires.

3. Returns within the EU

For returns within the EU, please return the goods to our return address independently and with sufficient postage.

We do not provide a free return label for returns within the EU. You shall bear the direct costs of the return.

4. Returns from outside the EU

You can send returns from outside the EU yourself at your own expense to our return address. Alternatively, you can ask us by e-mail at info@prokeepersline.com to arrange a UPS collection. The collection costs 29.95 EUR; we will book it after receipt of payment.

Please clearly mark the parcel as returned goods. Incorrect or missing customs declarations may lead to delays, additional costs or rejection by customs authorities.

5. Condition of Returned Goods

Please return the goods complete, clean and in the original packaging where possible. Please do not use the original packaging (e.g. the shoe box) as a shipping carton and do not affix any shipping labels, adhesive tape or markings directly to it. This is not a condition for withdrawal.

Please inspect the goods as you would in a shop (e.g. try gloves on, but do not wear them in training or a match).

We inspect every return upon receipt. You are only liable for any diminished value of the goods if this results from handling that was not necessary to establish the nature, characteristics and functioning of the goods. We may offset compensation for diminished value against the refund; depending on the condition of the goods, it may amount to up to the full purchase price.

6. Packaging and Shipping

Please pack the goods carefully so that they are not damaged during transport. We recommend insured shipping with tracking.

Please keep the proof of posting and the tracking number until your return has been processed.

7. Refund

After receiving your withdrawal declaration, we will arrange the refund without delay and at the latest within 14 days.

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

In the event of withdrawal, we will refund all payments received from you, including the costs of the least expensive standard delivery. Additional costs for a more expensive shipping method chosen by you will not be refunded.

In the event of a partial withdrawal, we will refund the price of the returned items. We will refund delivery costs to the extent that they would not have been incurred, or would have been lower, without the withdrawn items.

Depending on the bank, credit card provider or payment service provider, it may take a few additional working days for the amount to be credited to your account.

8. No Direct Exchange

We do not offer direct exchanges. If you wish a different size or product, please place a new order in our online shop.

9. Personalised Products

Personalised products, for example printed goalkeeper gloves or products that have been manufactured according to your individual specifications, are excluded from the right of withdrawal, provided there is no defect.

Your statutory rights in the event of defective goods remain unaffected.

10. Incorrect or Defective Items

If you have received an incorrect or defective item, please contact us before returning it at info@prokeepersline.com.

Please provide your order number and, where possible, attach photos of the issue. This will allow us to examine your concern more quickly.

The statutory warranty rights apply to all products supplied by Pro Keepers Line. Any manufacturer's guarantee applies additionally and does not restrict your statutory rights.