Help Center
Answers to the most common questions about orders, shipping and returns.
Orders
Where can I find my order status?
You can find your order status in your customer account. We also send order and shipping updates by email.
Will I receive email updates?
Yes. You receive order information by email after completing your order, and we send further updates when your order status changes or tracking becomes available.
Can I change or cancel my order after placing it?
Contact us as quickly as possible. If the order has not been processed, shipped or personalised yet, we will check what is still possible. Regardless of this, you can withdraw from your purchase (except personalised products) even before it is shipped, for example via “Withdraw from contract” at the bottom of every page.
I entered the wrong address. What should I do?
Contact us immediately with your order number. If the order has not shipped yet, we will try to update the address. If a parcel is returned because of incorrect or incomplete address details, additional costs may apply.