Terms and Conditions

1. Contracting Party and Scope

These General Terms and Conditions apply to all orders placed through the online shop of Pro Keepers Line.

The contracting party is:

Pro Keepers Line GmbH
Industriestraat 34
5931 PJ Tegelen
The Netherlands
E-Mail: info@prokeepersline.com

Commercial Register: Kamer van Koophandel (KvK), The Netherlands
KvK Number: 97211362
VAT Identification Number / BTW-ID: NL827739734B01

These T&Cs apply to both consumers and businesses. A consumer is any natural person who places an order for purposes that are predominantly outside their trade, business or profession. A business is any natural or legal person acting in the exercise of their trade, business or profession when concluding the contract.

2. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to place an order.

The ordering process consists of the following steps: you add the desired items to the shopping cart and proceed to checkout. There you log in to your customer account or order as a guest and enter your address. On the following review page, you choose the shipping and payment method and can check all your details and change or correct them before submitting your order.

By clicking the “Buy now” button, you submit a binding offer to purchase the goods contained in the shopping cart. Immediately afterwards, you will receive the e-mail “Thanks for your order”. It only confirms that we have received your order and does not yet constitute acceptance of your offer.

You then complete the payment with the selected payment service provider (PayPal or, for Klarna, Mollie). The contract is concluded as soon as you have completed the payment process with the selected payment service provider. For purchases on invoice issued directly by us (not via Klarna), which are only possible by individual agreement, the contract is concluded with our order confirmation by e-mail or with the dispatch of the goods, whichever occurs first.

3. Prices and Shipping Costs

The prices displayed in the online shop at the time of the order apply. All prices are stated in Euro and include statutory VAT unless expressly stated otherwise.

In addition to the product price, shipping costs may apply. These are displayed during the ordering process before the order is completed.

For deliveries outside the European Union, additional customs duties, import taxes, fees and other import charges may apply. These costs are not included in the item price or shipping costs and are to be borne by the customer unless expressly stated otherwise at checkout.

4. Payment

You can choose from the payment methods offered at checkout. If you choose a prepayment method, we will ship the goods after receipt of payment.

When paying via external payment service providers, the terms and conditions of the respective payment service provider also apply. This applies in particular to PayPal, credit card, Apple Pay, Google Pay, iDEAL, Bancontact, SEPA, BLIK, eps, Multibanco, OXXO, Przelewy24 or other payment methods offered at checkout.

We reserve the right not to offer individual payment methods in individual cases or to process an order only after full payment confirmation.

5. Delivery and Shipping

Shipping is carried out from our warehouse in Tegelen, The Netherlands. We ship via UPS or another shipping service provider selected by us, unless otherwise stated at checkout.

The delivery time depends on the destination country. Delivery times generally begin after receipt of payment and processing of the order.

Delivery delays caused by shipping service providers, customs authorities, public holidays, force majeure, strikes, extreme weather conditions or other circumstances beyond our control cannot be completely ruled out.

If a delivery is returned due to incorrect, incomplete or non-deliverable address details, lack of cooperation by the customer, non-collection or refusal of acceptance, the resulting costs may be deducted from the refund amount or charged separately if the customer is responsible for the return.

6. Refusal of Acceptance and Uncollected Shipments

If the customer refuses acceptance of the goods without justified reason or fails to collect a shipment in time, the customer shall bear the resulting return shipping, storage and customs costs.

The statutory right of withdrawal remains unaffected by this. However, a mere refusal of acceptance does not necessarily replace an explicit declaration of withdrawal.

7. Retention of Title

The goods remain our property until full payment has been made.

In relation to businesses, the goods remain our property until full settlement of all claims arising from the ongoing business relationship.

8. Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal. Details and the model withdrawal form can be found in our withdrawal policy. You can also declare your withdrawal online using the “Withdraw from contract” function at the bottom of every page.

In the event of withdrawal, we will refund all payments received from you, including the costs of the least expensive standard delivery. You bear the direct costs of returning the goods unless the goods were delivered incorrectly or are defective.

In the event of a partial withdrawal, we will refund the price of the returned items. We will refund delivery costs to the extent that they would not have been incurred, or would have been lower, without the withdrawn items.

9. Returns

Returns must be sent to the following address:

Pro Keepers Line GmbH
Industriestraat 34
5931 PJ Tegelen
The Netherlands

Returns must be sufficiently stamped, securely packaged and, where possible, sent with tracking. Within the EU, we do not provide a free return label.

You can send returns from outside the EU yourself at your own expense to our return address (please mark the parcel as returned goods) or ask us by e-mail at info@prokeepersline.com to arrange a UPS collection. The collection costs 29.95 EUR; we will book it after receipt of payment.

Please keep the proof of posting and the tracking number until your return has been processed.

10. Condition of Returned Goods and Compensation for Diminished Value

You are only liable for any diminished value of the goods if this results from handling that was not necessary to establish the nature, characteristics and functioning of the goods. Please inspect the goods as you would in a shop (e.g. try gloves on, but do not wear them in training or a match).

We may offset compensation for diminished value against the refund; depending on the condition of the goods, it may amount to up to the full purchase price.

Please return the goods complete, clean and in the original packaging where possible, and do not use the original packaging (e.g. the shoe box) as a shipping carton. Please do not apply shipping labels, adhesive tape or markings directly to the original packaging. This is not a condition for withdrawal.

11. Personalised Products

The right of withdrawal does not apply to goods that are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.

This applies in particular to personalised products, individually printed goalkeeper gloves, custom-made products or products with customer-specific adjustments, provided there is no defect.

Once we have started the personalisation, personalised items can no longer be changed or cancelled free of charge. Your statutory rights in the event of defects remain unaffected.

12. No Direct Exchange

We do not offer direct exchanges. If you wish a different size, colour or product, please place a new order in our online shop.

13. Product Information, Images and Availability

Product images are for illustration purposes; colours may look slightly different depending on your screen. The product description is decisive.

Size specifications, fit information and recommendations serve as guidance and do not guarantee a specific fit.

Should an ordered product not be available, we will inform you immediately. Payments already made will be refunded in this case.

14. Vouchers, Discount Codes and Promotions

Vouchers, discount codes and promotional offers are only valid for the specified period and only under the respective stated conditions.

Discount codes cannot be applied retrospectively to orders already completed. Cash payment is excluded.

We reserve the right to cancel or reject vouchers, discount codes or promotions in the event of misuse, technical errors or obvious mistakes.

15. Warranty and Manufacturer's Guarantee

The statutory warranty (liability for lack of conformity) applies. It lasts at least two years from delivery; longer mandatory periods in your country of residence (e.g. Spain: three years) remain unaffected.

Any manufacturer's guarantee applies in addition and does not restrict your statutory rights.

Normal wear and tear (e.g. abrasion of the latex on goalkeeper gloves), improper use or care and damage caused by external influences do not constitute a defect, unless they result from a defect that already existed at the time of delivery.

16. Liability

We are liable to consumers in accordance with the statutory provisions.

The following applies to businesses:

We are fully liable for intent, gross negligence, injury to life, limb or health, and in accordance with mandatory statutory provisions.
In the event of slightly negligent breach of material contractual obligations, we are only liable for the foreseeable, contract-typical damage. Material contractual obligations are those obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely.
Otherwise, our liability is excluded.

17. Customer Account and Misuse

The customer is obliged to treat their customer account login credentials confidentially and to protect them from access by third parties.

We reserve the right to block, review or reject customer accounts or orders if there is suspicion of misuse, fraud, unauthorised resale, multiple accounts to circumvent restrictions or other improper use.

18. Complaints and Customer Service

For questions, complaints or problems, you can reach us at:

E-Mail: info@prokeepersline.com

When contacting us regarding orders, please provide your order number if possible so that we can process your concern more quickly.

19. Dispute Resolution

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

20. Applicable Law

Dutch law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer and have your habitual residence in another country, mandatory consumer protection provisions of that country shall remain unaffected.

If the customer is a business, the place of jurisdiction for all disputes arising from this contract is the competent court for Tegelen (The Netherlands).

21. Contract Language and Contract Text

The contract languages are German, English, Dutch and Spanish. The contract is concluded in the language you have selected in the online shop for your order.

We store the contract text. After submitting your order, you will receive the order data by e-mail. If you ordered with a customer account, you can view your orders in your customer account at any time. You can access, print or save these T&Cs on this page at any time.

22. Final Provisions

Should individual provisions of these T&Cs be or become invalid, the validity of the remaining provisions shall remain unaffected.

Amendments to these T&Cs shall apply to future orders. For orders already concluded, the terms valid at the time of the order shall apply.