Privacy Policy
In this privacy policy, we inform you about how we process personal data in our online shop.
1. Controller
The controller for data processing is:
Pro Keepers Line GmbH
Industriestraat 34
5931 PJ Tegelen
The Netherlands
E-Mail: info@prokeepersline.com
KvK Number: 97211362
VAT Identification Number / BTW-ID: NL827739734B01
2. Visiting Our Website
When you visit our website, we process technical data that is necessary for the operation, security and display of the online shop.
This includes in particular IP address, date and time of access, pages accessed, browser type, operating system, referrer URL and server log data.
Processing is based on our legitimate interest in a secure and functional online shop. Server log data is generally stored for 30 days and then deleted, unless longer storage is required for the investigation of security incidents.
3. Hosting
Our website is hosted on servers of Hetzner Online GmbH in Germany. Personal data generated when visiting the website and using the online shop may be processed in this context.
4. Cookies
Our online shop uses technically necessary cookies, for example for shopping cart, login, language settings, security functions and cookie settings.
We only use analysis and marketing cookies if you have previously given your consent via our cookie banner. You can withdraw or change your consent at any time via the cookie settings.
5. Orders and Customer Account
When you place an order or create a customer account, we process the data required for contract processing.
This includes in particular name, address, e-mail address, billing address, delivery address, telephone number, order data, payment data, shipping data and communication data.
Processing is carried out for the performance of the purchase contract, delivery of goods, payment processing, handling of returns and complaints, and compliance with statutory retention obligations.
6. Payment
We use payment service providers for payment processing. Depending on the chosen payment method, the data required for payment is transmitted to the respective payment service provider.
When paying via PayPal, in particular name, address, e-mail address, payment data, order data, IP address and other information necessary for payment processing may be processed.
7. Shipping
For the delivery of your order, we transmit the data required for shipping to UPS.
This includes in particular name, delivery address and, where necessary for delivery, e-mail address or telephone number.
8. Newsletter
If you subscribe to our newsletter, we process your e-mail address for sending marketing e-mails.
The newsletter is sent via Brevo. Registration is based on your consent. You can withdraw your consent at any time via the unsubscribe link in the newsletter or by e-mail to info@prokeepersline.com.
9. Shopping Cart Reminders
If you abandon the ordering process, we may send you a reminder about the incomplete shopping cart, provided this is legally permissible or you have given consent for this.
You can object to receiving such messages at any time or withdraw your consent.
10. Contact
If you contact us by e-mail, we process the data you provide to handle your inquiry.
11. Customer Reviews
We use Trustpilot for displaying and managing customer reviews. When you submit a review or receive a review invitation, personal data such as name, e-mail address, order number and review content may be processed.
12. Google Services
We use Google Tag Manager, Google Analytics, Google Ads and Google Shopping, provided you have consented via our cookie banner.
These services help us to analyse the use of our online shop, measure the effectiveness of advertising and present our products via Google Shopping.
In particular, IP address, device and browser information, page views, search queries, product views, shopping cart actions, checkout steps and purchases may be processed.
Processing is carried out exclusively on the basis of your consent.
13. Hotjar
We use Hotjar, provided you have consented via our cookie banner. Hotjar helps us to better understand the use of our online shop and to improve user-friendliness.
In particular, clicks, scrolling behaviour, device and browser information and interactions with the website may be processed.
Processing is carried out exclusively on the basis of your consent.
14. Accounting and Retention
We process order, invoice and payment data for invoicing, accounting, tax documentation and compliance with statutory retention obligations.
Where necessary, data may be transmitted to our tax advisor or to competent authorities.
15. Recipients of Personal Data
Personal data may, where necessary, be transmitted to the following categories of recipients:
Hosting and IT service providers, payment service providers, shipping service providers, newsletter service providers, review platforms, analysis and marketing service providers, tax advisors, authorities, and internal departments involved in order processing, shipping, customer service, accounting or marketing.
16. Third Country Transfers
Some of the service providers we use may process personal data outside the European Union or the European Economic Area, particularly in the USA.
Where necessary, such a transfer is carried out on the basis of appropriate safeguards, in particular an adequacy decision by the European Commission, the EU-US Data Privacy Framework or the EU Standard Contractual Clauses.
17. Storage Duration
We only store personal data for as long as is necessary for the respective purposes or as required by statutory retention obligations.
Data related to orders, invoices and tax obligations is stored in accordance with statutory retention periods.
Data processed on the basis of consent is stored until you withdraw your consent or the purpose of processing ceases to apply.
18. Your Rights
In accordance with statutory provisions, you have the right to access, rectification, erasure, restriction of processing, data portability, objection to certain processing, and withdrawal of consent given.
To exercise your rights, you can contact us at any time at info@prokeepersline.com.
19. Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection supervisory authority. The competent authority may in particular be the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
Website: www.autoriteitpersoonsgegevens.nl
20. Changes to this Privacy Policy
We may adjust this privacy policy if legal requirements, technical functions or our data processing activities change.