Our return conditions for orders outside EU:

Is only possible if you let us know by email.

Return is only possible with DHL Express

After your e-mail contact with us, we will ensure that DHL Express will collect your return shipment from you.

The return costs are €29.95.

After receipt of the amount, we will instruct DHL Express to collect your return.

Note: There is no other option to return goods to us outside of EU countries.

That has to do with European customs rules.

All goods supplied by Pro Keepers Line are from official sources and are covered by the normal manufacturer’s warranty.

Items can only be returned within 14 days of purchase.

Please note: We do not exchange the goods

You will have to make a separate order, shipping and return costs will be passed to the buyer.

Unfortunately we cannot accept a returned item that has been personalized unless it is a fault of the manufacturer. This does not affect your statutory rights.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error. We do not offer a free returns service.

We reserve the right to refuse a refund if the goods returned are deemed to be damaged or dampened with. This does not affect your statutory rights.

The amount of the return item (minus shipping costs and additional costs due to certain payment method*) will be transferred to you by Pro Keepers Line within 21 days of receipt.

Returns from European Union:

All goods supplied by Pro Keepers Line are from official sources and are covered by the normal manufacturer’s warranty.

Items can only be returned within 14 days of purchase.

Please note: We do not exchange the goods

You will have to make a separate order, shipping and return costs will be passed to the buyer.

Unfortunately we cannot accept a returned item that has been personalized unless it is a fault of the manufacturer. This does not affect your statutory rights.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error. We do not offer a free returns service.

We reserve the right to refuse a refund if the goods returned are deemed to be damaged or dampened with. This does not affect your statutory rights.

The amount of the return item (minus shipping costs and additional costs due to certain payment method*) will be transferred to you by Pro Keepers Line within 21 days of receipt.

Please address return parcels to:

(ONLY FOR RETURNS FROM EUROPEAN UNION) 

Pro Keepers Line
Industriestraat 34
5931 PJ Tegelen
The Netherlands


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